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Shipping & Delivery Time
All orders are shipped and delivered by third‑party service providers. For our website’s default shipping method, the delivery usually takes 2–6 business days under normal circumstances. However, for certain special items (such as custom‑made products or large‑quantity orders), delivery time may be longer and delays may occur.
If you choose a non‑default shipping method (if available), the delivery time and method will depend on the service provided by the third‑party carrier. For details, please contact our customer service.
If your order cannot be shipped immediately, our customer service will contact you as soon as possible to provide more information and the estimated shipping date.
Please contact customer service immediately (via email) if you experience:
  1. delivery failure; or
  2. delivery delay of more than 8 business days.
To ensure your claim is accepted, please contact Summervia within 10 business days after receiving the shipping confirmation SMS.